Privacy Policy

This privacy policy describes how Master Flooring and its affiliates process the personal information of our website visitors and customers. It also describes the cookies we may use and send to your computer or mobile device. Please note that this privacy policy is not an exhaustive description of how Master Flooring processes the personal information of individuals.

If you use Master Flooring’s products or services, further information will be provided as part of the engagement process.

Types of Data We Collect

Personal information means information that allows someone to identify you (either directly or indirectly) or contact you. We collect it:

Context	Types of Data & Purpose
Account Registration	Name, payment and contact information (email, postal address, telephone, social-media login).
Email Interconnectivity	Data on when you open our emails or click any links/banners (for analytics).
Feedback/Support	Name, email, and any other information you send when you contact us—so we can reply.
Online Forms & Submissions	Name, address, email, phone—when you submit forms on our site.
Order Placement	Name, billing & shipping address, email, phone, credit-card or bank details—when you place an order.
Web Logs	Browser type, OS, IP address, domain name, click-activity, referring website, date/time. Used to monitor and diagnose.
Device Information	MAC address, device type, device identifiers.
Cookies	Session cookies (expire when you close browser) and persistent cookies (stay on until deleted). Used for interactivity and tracking.

Use & Processing of Your Personal Information

We use your data only when the law allows us to, and most commonly for:

Identifying you when you visit our site and personalizing your experience
Fulfilling the products, information or services you request
Carrying out our contract with you (order processing, billing, shipping)
Improving and personalizing our marketing and analytics
Managing our relationship with you, including customer support
Investigating and preventing suspicious or harmful activity

Marketing

With your consent, we may send you news, updates, and offers. You can withdraw consent at any time by contacting us.

Sharing of Personal Information

We disclose your personal information only when:

Affiliates & Acquisitions: sharing with corporate affiliates or a purchaser if we sell our business
Service Providers: e.g. hosting, fulfillment, email, analytics, legal advisors
Legal Reasons: in response to subpoenas, court orders, or to defend our rights
With Your Consent: if you ask us to share with third parties
No “Sale”: we do not sell your personal information to others

Your Choices

Access & Correction: You can request access to, or correction of, your personal data.
Deletion: You may ask us to delete your data, subject to legal requirements.
Opt-out of Marketing: Contact us to stop marketing messages.
Cookie Settings: Change your browser settings to refuse cookies (some features may break).
Object to Processing: Where allowed by law, you may ask us to stop processing your data.
Complaints: You can also complain to your local data-protection authority.

How We Protect Your Data

We use physical, electronic, and procedural safeguards to protect your personal data against misuse, unauthorized access, and loss. However, no method of transmission or storage is 100% secure.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes in this policy (or as required by law). We may retain anonymized data indefinitely for analytics.

Cookies & Other Web Technologies

We use cookies, clear GIFs, pixel tags, and similar technologies to:

Improve site functionality and performance
Remember preferences
Analyze usage and marketing campaigns

You can disable cookies in your browser, but some parts of our site may not work correctly.

Miscellaneous

Minors: Our site is not intended for individuals under 18.
International Transfers: Your data may be processed outside Canada; we use lawful safeguards.
Third-Party Sites: We’re not responsible for external sites linked from ours.

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Contact Information

Contact
519-622-2201
info@masterflooring.ca

Address
1111 Franklin Blvd #4
Cambridge, ON N1R 8B5

Changes to This Policy

We may update this policy over time. The version in effect when you provided your data will govern that data.